It was in the late 1940s. Eastern Airline chairman, Captain Eddie Rickenbacker, had a problem. Passengers were complaining because the Airline was mishandling luggage far too often. When nothing else seemed to work, he called a special meeting of the management personnel at Miami. The Airline’s management flew to Miami and was told their luggage would be delivered to their hotel rooms. Instead, Rickenbaker had the luggage stored overnight.
It was hot and humid, and the hotel had no air-conditioning. The various managers showed up to the meeting next morning unshaven, teeth unbrushed and wearing dirty clothes. There was no sign of the luggage all that day. But that night Rickenbaker had it delivered at 3.00 a.m., with a great pounding on the doors. The next morning he opened the meeting saying, “Now you know how the passengers feel when you mishandle their luggage.”
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If you want to know what your thoughts were like in the past, look at your body. If you want to know what your body will be like in the future, look at your thoughts today.
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